شروط وأحكام
Terms and conditions:
Dear customer, to organize the sales process, we ask you to review the following before completing the purchase process, as completing the purchase or using the site or its applications will be considered as acceptance of these terms:
First: Use of data
Your registration in SmaCollection means your consent to the use of your data (mobile number - email) for the purpose of advertising or marketing for our website.
Second: Display products
The display and marketing of products on the site is in no way construed as a recommendation to suit and compatible any product with the customer’s desire and need. Therefore, the customer is responsible for ensuring that the product suits his need by reviewing and understanding the information included on each product page and in the introductory pages. And ask any questions before completing the purchase process. The site does not bear any consequences for advertisements outside the site such as Instagram, Twitter, Snapchat. Only the site banners and the prices of products and services on the website are taken into account.
Third: Shipping and delivery
The customer must enter the recipient’s name and delivery address correctly. If there is an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered, or additional fees will be imposed by the shipping company or delivery representative. Some delivery companies may also request to see the ID for verification. With the recipient"s name before delivering the order.
The expected time for the arrival of the goods is an estimated time, and we will do our best to receive your order as quickly as possible. However, the order may be delayed for reasons beyond the store’s control or due to pressure from shipping companies.
The customer"s order may be delayed for reasons related to the customer himself, such as his not being present at the delivery location, his failure to respond to the delivery representative"s call, his request to change the delivery address, or to postpone delivery. In such circumstances, neither the store nor the delivery company is responsible for the delay.
When the shipment is not received for any reason (wrong address, incorrect mobile number, lack of response with the shipping company... and other reasons related to the customer, they are discussed by the customer with the shipping company
Fourth: Return and exchange
If you are not satisfied with the product or wish to exchange it, you can return or exchange it within (7) days of receiving the product, but on the condition that you guarantee to us that the product is intact, in its original condition, with all its accessories, and in its original packaging in the event of a return for other reasons (the customer’s need to exchange the product). Or the customer’s desire changes in general), so the product is shipped by the customer.
When preparing to return the product, the product must be in its original condition with all accessories and in its original packaging. We do not accept the return of products that contain scratches or were damaged due to misuse. We have the right to agree to refuse the return of products that do not meet the above-mentioned standards, as they will be returned to the customer bearing their shipping fees. Back and forth
For returns and exchanges, contact via email
In the event of a defect in the product, within (7) days of receiving the product you can return or exchange it, but on the condition that you guarantee to us that the product is in its original condition and with all its accessories.
In the event that the customer requests to return the product and obtain a refund, the round-trip shipping fees and the payment service fees upon receipt will be deducted, if any.
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The customer has no right to claim after more than the period specified above (in the event of a defect from the first use)
Sixth: Mechanism for canceling/deleting/amending requests
The store has the right to cancel the order if a quantity of the product is not available and refund the amount to the customer
The store has the right to delete an unavailable product, ship the rest of the products to the customer, and deduct or refund the value of the deleted amount to the customer
If the customer wishes to cancel the paid order within an hour of the order, an administrative fee of 5% will be deducted.
If the customer wishes to cancel the paid order after an hour of ordering, an administrative fee of 5% will be deducted.
If the customer wishes to amend the order, we will try to the best of our ability to amend the order without giving the customer a sufficient promise, according to our ability
Seventh: Payment refund mechanism
The amounts will be refunded to the customer in the event of cancellation by the store within 14 working days on the card used for payment. The amounts will be refunded for returns and exchanges within 14 working days. The customer service employee may ask you for the bank account number if payment is upon receipt or some other cases.
These terms and conditions apply whether using the website, its applications, or any other means of the SmaCollection store
The Smacollection Store has the right to amend these terms and conditions at any time without notifying customers. Customers must review the terms and conditions, updates and amendments to them before purchasing to ensure their rights and the store’s right.